Warranty

Two warranties, two different things. Read them together — they cover different parts of what you bought.

Product warranty

Every product we sell carries the manufacturer warranty for that brand. We pass it through in full — we do not shorten it, gate it, or reinterpret it. Whatever term the manufacturer offers — one year, two years, three, longer — that is the term you get.

Manufacturer warranty terms vary by brand and product. The applicable warranty is included with the product documentation; the current manufacturer terms are also available on request before purchase.

What the product warranty covers

Defects in materials and workmanship from the manufacturer, under normal use, for the period stated by that manufacturer. Failed components, firmware defects, and factory defects are all covered under the manufacturer program.

Dead on arrival (DOA) and 30-day replacement

Beyond the manufacturer warranty, a 30-day DOA replacement policy applies on every stock product:

  • If the item is defective out of the box, it is replaced from stock or refunded in full — the RMA with the manufacturer is handled on your side.
  • If it fails within 30 days of delivery under normal use, same deal.
  • You do not chase the manufacturer.

After 30 days, warranty claims go through the manufacturer RMA process, and we will still help you open the case and follow up if things stall.

What is not covered by product warranty

Physical damage from drops, liquid, or mishandling. Damage from improper installation by a third party. Commercial abuse of a consumer-rated product. Cosmetic wear. Consumables — batteries past their cycle rating, fans, filters, fuses. Unauthorized firmware, modifications, or repairs that void the manufacturer coverage.

Drones — a specific note

Drone warranty claims go through the drone manufacturer. Transport Canada registration is tied to the buyer, and activation state cannot be reversed. We will help you open a case and ship the unit to the manufacturer's Canadian service centre — but the warranty itself is administered by the maker, not by us.

Installation labour warranty

12 months of workmanship warranty on every install we perform. Networking drops, Cat6A cabling, PoE deployments, smart-home and automation installations, lighting controls, and low-voltage system work — all covered for a full year from the install completion date.

What the labour warranty covers

Workmanship on the installation itself:

  • Terminations, cable runs, and connections we made
  • Mounting and rack-up work we performed
  • Configuration and commissioning of systems we set up
  • Low-voltage system work performed during the install

If a connection we made fails under normal use, a cable we pulled has a workmanship defect, or a system we commissioned stops working because of how we set it up — we come back and fix it, at no charge, within the 12-month window.

What is not covered

  • Customer-caused damage — something got cut, pulled, smashed, flooded, or driven over after we left
  • Third-party modifications — someone else opened up, rewired, or reconfigured the system after our install
  • Acts of nature — lightning strikes, floods, fire, power surges from the utility
  • Consumable parts — batteries at end of life, fans, bulbs, filters, fuses
  • The underlying product itself — a failed access point or camera is a product warranty claim, not a labour claim. The cable to it, and the way it is mounted and configured, are the labour claim.
  • Wear on moving and mechanical parts in built-to-order items
  • Installations performed by anyone other than Wired N Wireless — we only warranty the labour we did

This is a labour warranty, not an extended product warranty

It is worth being explicit: the 12-month labour warranty covers how the work was done. It does not replace a failed product with a new one, does not extend a manufacturer warranty, and does not cover defects in the hardware itself. Those are product warranty matters — handled under the terms above.

How to make a labour claim

Email support@wirednwireless.ca with:

  1. The install date (or project reference if it was a larger scope)
  2. What is not working
  3. Photos where helpful

A visit is typically scheduled within 3 to 5 business days in Winnipeg, longer for project-basis sites outside the metro. If it turns out to be a product fault, not a labour one, you will hear plainly and we will help you open the manufacturer RMA.

Combined — what to do when something breaks

  1. Within 30 days of purchase on a stock product — email us. Product or labour, we handle it.
  2. After 30 days, product problem — email us. Manufacturer RMA, we will help open it.
  3. After 30 days, install-labour problem — email us. If it is workmanship and within 12 months of the install, we fix it on us.
  4. Built-to-order item issue — email us. Built-to-order items have a scope-specific warranty captured on the build agreement; the 12-month labour warranty applies to the installation work inside every built-to-order item regardless.

One inbox for all of it: support@wirednwireless.ca.